Terms and Conditions
Shipping & Returns Policy
Delivery
Delivery on all orders will be calculated and charged separately. The ordering system does not calculate this charge, but customers will be emailed the cost requesting confirmation of acceptance before the order is processed.
Returns Policy
We will exchange or credit any unused goods if you return them to us within 7 days of receipt. Refunds can only be given on faulty goods. Simply post your goods back to us in an unused condition, in their original packaging with any labels attached, together with a copy of your invoice and a covering letter explaining your requirements. Please quote your order number when returning goods. If in doubt, please call us for advice. Postage/Carriage will be charged on all goods returned for exchange unless the goods are faulty. This does not affect your Statutory Rights. If you are returning Faulty Goods, please return them in a clean condition as we are unable to accept any soiled goods.
Conditions of Use
The following terms and conditions apply to the sale of goods to individual consumers only and are not negotiable.
1. Our Contract
1.1 These Terms and Conditions govern the supply of goods sold by Cloudside Outdoor Pursuits Limited. Red Lane, Congleton, Cheshire. CW12 3QG. We to the customer you and constitute the entire and only agreement between us in relation thereto.
1.2 All orders placed are subject to acceptance by us by delivery of the goods to you at which point a legally binding contract is constituted between us. The processing of your payment and acknowledgement of your order does not constitute legal acceptance of your order.
2. Price & Payment
2.1 The price payable for the goods (VAT Inc) you order is as set out on our website at the time you place your order, plus any charges for delivery as set out in the order form.
2.2 Occasionally an error may occur with our website and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price.
2.3 We must receive payment for the whole of the price of the goods you order and any charges for delivery before your order can be processed unless we have agreed otherwise in advance in writing.
3. Delivery & Title
3.1 In the event that you have not received all the goods within the stated delivery time, you must notify us immediately.
3.2 Upon delivery of the goods to you, the goods shall be at your risk. Despite delivery having been made, title in the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever shall be due to us from you.
3.3 We aim to deliver all orders within 2-7 days if the goods are in stock. If the goods you order are ‘Out of Stock’ we will send out the order to you as soon as the product becomes available again. If we cannot source the item, we will contact you to inform you.
4. Availability
4.1 While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will refund you the price paid for such goods as soon as possible and in any case within 30 days.
5. Cancellation & Returns
5.1 You may cancel your order by giving us notice of cancellation within 7 days of the date of delivery to you. Such notice may be given by e-mail or post. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
5.2 On cancellation for whatever reason, you must return the goods to us at your cost. Where the goods are being returned because they are faulty or incorrectly supplied, we will meet the cost of return in the UK only by second class post or any other delivery means, whichever is the least expensive. Overseas orders may be returned, but we will not meet the cost of return. You are advised to obtain a receipt of sending from the Post Office.
6.Liability
6.1 If you have notified us of a problem with the goods within 7 days of delivery, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.
6.2 We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.
6.3 This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
6.4 Goods are sold for use in the UK, and we make no warranties that the goods are suitable for use outside the UK, or comply with any laws, regulations or standards of any jurisdiction outside the UK.
7. Force Majeure
7.1 We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
8. Shotguns, Rifles and Air Weapons
8.1 Shotguns can be transferred to a registered firearms dealer of your choice, dispatch will be made after payment in full has been received and receipt of your valid certificate and a current variation in the case of a rimfire/centrefire rifle purchase. An extra service charge of £75 will be made, which covers the delivery and the dealer’s transfer fee.
9. Knives
9.1 We do not sell knives to persons under the age of 18 proof of age is required before dispatch.
10. General
10.1 If any part of these conditions is invalid, illegal, or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English law.
We endeavour to carry stock of all our range, but delivery times may vary depending on the goods involved and the time of year. Should any item ordered not be available from stock every effort will be made to quote a realistic delivery time.
Prices quoted are inclusive of VAT. The VAT will be deducted from any orders placed and delivered outside the EU.
Responsibility for Local Taxes and Duties on orders sent VAT free outside the EU, lie with you the customer.
Secure Payment by Credit Cards. All online payment transactions are via the RBS Worldpay secure gateway. We do not have access to your personal information.
Prices
The prices shown are inclusive of the relevant Value Added UK Tax (currently 20%), however, our system deducts this tax on orders placed and delivered outside the EEC. If you have created an account with us that meets these criteria, once you have logged in, the prices shown will be without the relevant tax. The responsibility for any tax levied when the order enters your country will lie with you the customer.
Orders by Post:
If you would prefer to send an order by post, please send payment with your order. We accept either Mastercard, Visa or Bank Transfer.
All transactions are deemed to take place within the United Kingdom and are subject to the relevant United Kingdom Laws.
We have taken every care in the preparation of the content of this website, in particular, to ensure that prices quoted are correct at the time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of VAT.
Data Protection. Customer details are retained for the sole purpose of notifying them of sales promotions by Cloudside Outdoor Pursuits Limited. Red Lane, Congleton, Cheshire. CW12 3QG and are subject to the rules of the Data Protection Laws of the UK.
All queries, requests or complaints should be directed to Mrs Karen Sellars and will be dealt with personally.
Privacy Notice
We believe that it is important that you know how we treat the information about you that we receive on the Internet.
Information Collected
You may visit the Site without telling us who you are or revealing any personally identifiable information about you. Our system collects the domain names, operating system in use (e.g., Macintosh, Windows) and browser (e.g. Chrome, Internet Explorer). This information is aggregated to measure the number of visits, average time spent on the Site, pages viewed, etc. This information is used to measure the use of our Site and to improve the content of our Site. E-mail addresses and other personally identifiable information are known only when voluntarily provided by a visitor for registration or other participation of visitors in any available online interactive activities.
Use Of Your Information
We may use the personal information you provide for any of the following purposes:
to understand the use of our Site and make improvements
to respond to specific requests from visitors
to protect the security or integrity of our Site when necessary
to send you notices regarding this site and our businesses
to promote and market our products to you
If you do not want to receive any promotional information from us, please notify us.
Disclosures Of Your Information
Unless otherwise disclosed during the collection, personally identifiable information that may be collected in connection with visitors to this Site is retained by Cloudside Outdoor Pursuits Limited. Red Lane, Congleton, Cheshire. CW12 3QG. We do not sell, transfer, or otherwise disclose this personally identifiable information outside this company, except where disclosure is required by law.
Cookies
A technology called ‘cookies’ may be used to provide you with tailored information. A ‘cookie’ is a tiny element of data that a website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. You may be able to set your browser to notify you when you receive a cookie. Our cookies collect the operating system and browser that a visitor is using.
Access Rights
You have a right to access the personal data that is held about you. Please write to us at the following address to obtain a copy of the personal information Cloudside Outdoor Pursuits Limited. holds about you: Cloudside Outdoor Pursuits Limited. Red Lane, Congleton, Cheshire. CW12 3QG